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by Mel Schinasi
(Cherry Hill, NJ)
Other than the hotel . . . who is best to complain to when finding bugs in hotel room? The Crown Plaza in Cherry Hill, NJ is part of Holiday Inn. I found bugs in my room and gathered some samples to show to hotel management before checkout. HI Guest Services told me: "we've given you 10,000 points and closed the case". I was unable to even get a copy of the "bug report" that they said they have. (I stayed 2 nights in January 2012 at this hotel for cash.) If I stayed for points, it would cost me 25,000 points per nite at this hotel.
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